HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are shipped generally shipped the same or next business day.

Sydney / Melbourne / Brisbane: 1 to 2 days
Country NSW: 3 days
North QLD: 5 days
Adelaide: 3 days
Perth & Tasmania: 5 days
New Zealand: 5 days

Obviously the delivery time can vary, especially in rural or remote areas.... So please us the above as a guide only.

Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days.  If there is to be any extended delay on an order for any reason, you will be contacted via email or phone.

Express post or express courier may be available, however it must be organised manually with one of our staff via phone or email. 

WHICH FREIGHT COMPANY WILL DELIVER MY PARCEL, & WHAT IF I’M NOT HOME?

Haverford uses a range of carriers, utilising different services for different sizes parcels and different locations. Our staff determine the most appropriate service to suit your order. As a general rule, couriers are used throughout metropolitan areas and for larger orders, Australia Post is used for rural areas.

Every order we send has item TRACKING, so you can track the progress of your delivery. If you have a specific courier requirement simply enter it in the special instructions section of the website checkout.

If you are not likely to be home at the time of delivery you have two options:

Have the courier driver leave a failed to deliver card. You will then need to contact the freight company and reschedule delivery for a suitable time OR collect it from your local post office (if sent via Australia Post)
You can request the driver to “Leave” the parcel in a safe place such as at the front door or through the side gate. You can give your “Authority to Leave” in the special instructions section of the website checkout.